Week 2 of Client Projects
Notes to Self
This week felt like I was reliving my first year out of college when I was working as a paralegal/project manager in a client facing team. That year, I learned more about communication and relationship building than anything else, themes that came up this week.
- Giving feedback is one of the most difficult conversations between people. Admitting that you’re wrong is another. All difficult conversations are best done promptly.
- On a small team, having a team member that isn’t able to contribute at the same level is a productivity killer because it means that productive people need to stop and invest in that team member. (Sam Altman has more on this topic)
- Communication is key. When communication breaks down, trust erodes and people assume the worst.
- As much as possible, it’s good to talk directly with the people involved. You build trust this way.
- Don’t hesitate to pick up the phone.
- Teams should have a single point of contact when working with clients to provide updates.
